Further Information
About This Practice
Barclay Medical Practice Maryhill is a Barclay Medical Practice Group GP practice located at 51 Gairbraid Ave, Glasgow G20 8FB. The practice’s contact number is 0141 941 0999. Find out more about the practice’s opening hours and how to contact the practice.
Practice Policies
Access
Barclay Medical Practice is fully accessible to wheelchair users. We also have parking spaces available directly outside the practice building reserved for patients displaying a valid disabled sticker.
There is no need to use lifts or ramps within the practice as the premises are situated entirely on ground level.
Interpretation and translation services are available for patients who do not speak English as a first language and/or are not confident speaking English within a primary care environment. Please let our care advisors know if you, or someone you’re booking an appointment on behalf of, will require this service, and we will make arrangements for an interpreter to remotely attend the consultation with you.
Confidentiality
Barclay Medical Practice complies with relevant legislation regarding confidentiality, privacy and data protection, specifically the Data Protection Act 2018 and Access to Health Records Act 1990. Your information will be handled by the practice in accordance with applicable data protection and confidentiality obligations.
Identifiable information about you will be shared with others (within the NHS or with legitimate third parties who help the NHS) in the following circumstances:
- where it is necessary to facilitate your ongoing medical treatment, e.g. referring you for additional care provided by district nurses or hospital services;
- where it is necessary to assist you in accessing additional support services, e.g. those offered by the social work department, with your consent;
- where there is a legal or professional duty to disclose information, e.g. in child protection cases.
Anonymised (non-identifiable) patient data may also be used on a limited basis at local and national levels to support the Health Board and Government in planning and improving our services. If you do not wish for anonymous information about you to be used in such a way, please let us know.
Your personal information and medical records may be accessed and handled by our clinical and administrative staff as necessary to provide your care. All Barclay Medical Practice staff are trained to handle your information in strict compliance with data protection laws and confidentiality standards.
Freedom of information
Health records (subject access request)
The Data Protection Act 2018 and the General Data Protection Regulations (GDPR) give you the right to know what personal information an organisation has about you. This includes information about your health and any care or treatment you’ve received. Patients of Barclay Medical Practice Fauldhouse can exercise this right by making what is known as a subject access request. Contact the practice with your subject access request.
Health records are exempt from Freedom of Information legislation and therefore cannot be requested under the Freedom of Information (Scotland) Act 2002.
Further information on how to access health records, including a downloadable leaflet, can be obtained from Health Rights Information Scotland.
Summary care record
All patients in Scotland have a summary care record (sometimes known as an emergency care summary). This is a summary of basic information about your health, any medicines you are taking, allergies you suffer from and any bad reactions to medicines that you have had. It allows all NHS staff looking after you—such as A&E staff in the event of an emergency—to access important information about your health when they need to provide you with urgent care.
Your summary care record is copied from the practice’s computer system and stored electronically. If you would like to request a copy of your summary care record, send us a message.
Patient rights and responsibilities
As a patient of Barclay Medical Practice, you have both rights and responsibilities. You have the right to request an appointment with a General Practitioner (GP) or an ANP (Advanced Nurse Practitioner). Instructions on how to call the practice to book an appointment are provided here.
We will strive to take your individual needs into account. However, we must also consider the rights of other patients, the professional judgement of our clinicians and the most efficient way to use NHS resources. As such, if the practice is at full capacity for the day with no available appointments, you may be asked to call back the following day for a same-day appointment and/or directed to alternative services to receive appropriate medical advice.
If you wish to see a specific clinician, you may request this, though this may require waiting for the next available appointment with them. You will then receive the appropriate clinical care for your medical needs.
As a patient, it is your responsibility to:
- treat all staff with courtesy and respect, recognising that just as you expect to be treated with dignity and professionalism, all members of our team are entitled to the same level of consideration (see our zero-tolerance policy below);
- follow the practice’s working procedures;
- attend the appointments that you have booked, or inform the practice in advance to cancel if you can no longer attend them;
- be punctual for your appointment;
- keep us informed of any updates to your contact information and other relevant personal details;
- comply with the treatment plan and medication instructions provided to you by our clinicians, including the timely completion of any online annual review forms and attendance of in-person review appointments when you have been asked to do so by a clinician; and
- let us know if you have any special needs or require any additional assistance.
The Charter of Patient Rights and Responsibilities summarises what you’re entitled to when you use NHS services and receive NHS care in Scotland. This is for everyone who accesses and uses NHS services and support in any part of Scotland, including patients, their carers, family members and NHS staff.
Zero-tolerance policy
Barclay Medical Practice is committed to treating our patients with respect and courtesy at all times. We also expect the same level of respect toward our staff.
In accordance with NHS guidance, the practice operates a strict zero-tolerance policy towards violence and abuse. Any inappropriate conduct, including threatening, abusive or violent behaviour directed at staff or other patients within our premises, will not be tolerated.
If a patient chooses to engage in such behaviour, they will be issued with a formal warning by the practice. Continued misconduct or failure to comply with expected standards of appropriate behaviour may result in the practice exercising its right to take further action, including, but not limited to, deduction – immediate if necessary – from our patient list.
Practice Text Links
CDM Reviews
Annual Review · Annual Asthma Review · Annual COPD Review · Annual Diabetes Review · Annual Thyroid Review · Epilepsy Review
CDM Care Plans
Immunosuppressive Therapy Care Plan · Lithium Therapy · Stroke & Heart Attack Management
Medication Review
Antidepressant Medication Review · Long-Term Medication Review
Other
Adult ADHD Review · Adult with Disabilities Health Check · Out of Stock Items
GP Training at Barclay
Barclay Medical Practice is a General Practitioner Specialty Training (GPST) facility. Our GP registrars are fully-qualified medical professionals who have worked in hospitals and are now gaining experience in General Practice. They normally spend six to twelve months with us and form an essential part of our clinical team. If you are seeing a GP registrar, you can expect that they will deliver the same high standard of care as our regular clinicians.
For more information about our practice’s role as a training practice, please feel free to contact us.
